Device approvals add an extra layer of security to your child’s account.

We use your selfie as a secure baseline to help confirm it’s really you—especially if we detect suspicious activity. It strengthens account protection, helps prevent fraud, and makes it easier to recover access if you're ever locked out. Submitting a selfie is quick, secure, and helps us protect the account using our internal verification tools.

Yes, only if you choose to use biometric data to log in. Your biometric data is securely stored and used only to protect the account. We retain it in accordance with financial regulations and our Privacy Statement.

While you can’t delete it yourself, we never sell your data and only use it for identity verification when needed.

You can change your phone number directly from the app. If you’re trying to log in and can’t receive the SMS code, select Get help. You’ll be given an option to resend the SMS code, or verify using a different method.

After you change the phone number, we'll ask you to verify your identity to ensure your child’s account security before you can log in again.

Make sure you’re in an evenly lit room and remove any glasses or face coverings.

• Make sure you have the right ID type that you specified in the flow
• You’re in an evenly lit room and your photo ID doesn’t have a glare
• If you’re on a web device, retry with a mobile device

You can change the account’s email with us as long as you have access to the phone number associated with the account. You can view the email address associated with the account in Settings, and update it, if necessary.

If you’re trying to log in and forget the email, you can select Get help on the login page, then select I forgot my email.