An impersonation scam is when a scammer lies and pretends to be someone they’re not to trick you into giving them money, access to your financial accounts, or your personal information. Customer support impersonation scams are especially common and often appear in search results or on social media, sometimes as paid promotions.

You should only contact our Support team through the app or account website. When you connect to our Support team through chat or email, we’ll NEVER ask you for any account login details. Don't search for or use phone numbers found through an internet search engine, as they may be fraudulent and part of an impersonation scam.

Phone support scams

Many phone support scams direct you to call a fake Trump Account customer service number. We only offer phone support through an in-app callback request. Don’t use phone numbers found through internet search engine results.

Scammers will ask you to:

• Provide or verify personal information, account login details, or two-factor authentication (2FA) codes
• Transfer money to them often under the premise of protecting your existing funds
• Download computer software or new mobile apps designed to give them remote access to your computer or screen viewing capabilities
• Go to fake Trump Account login pages (hoping you’ll give them your login information)

How to stay safe

ONLY request support through the app by visiting trumpaccount.com/contact.

Our Support team will never:

• Ask you for the account password
• Request you to download remote desktop access software or ask you to share your screen
• Ask you for the account information or credentials for other trading platforms
• Ask you to add unfamiliar account information to the account (e.g. an email address you don't own)
• Send you links within text messages
• Ask you to create a new Trump Account
• Ask you to send money through the Trump Accounts app or other apps (CashApp, Venmo, and so on), never send money to anyone claiming to be from us

Social media support scams

A social media account can impersonate our Support or a team member promising a payout, a promotion, or special support if you send them something in return.

How to stay safe

Only engage with our authentic social media handles. If someone is reposting a screenshot of what appears to be a Trump Account post, you can always go directly to our authentic handle to confirm whether the original post is legitimate or not. Don't engage with unknown handles promising you special help with the account.

Phishing is a common way scammers try to trick you into giving them personal information such as an account email address and password, verification codes, Social Security number, or other personal information. Phishing attempts come via email, where scammers use different social engineering tactics to impersonate reputable senders, such as a government agency, your bank, or a brokerage firm.

Other social engineering attempts leverage fake websites, text messages, social media messages and profiles, phone calls, or postal letters pretending to be for the Trump Account. When successful, these scammers can gain access to important accounts, such as your email or bank accounts that can result in identity theft, financial loss, or both.

How to stay safe

• ONLY request support through the app by visiting trumpaccount.com/contact.
• Only download and use the authentic Trump Accounts app available in the Google Play store and Apple App Store.
• From your computer, only sign in through trumpaccount.com/log-in to access the account and download items, like your tax forms.

Secure your personal email and phone provider

When you request a password reset link for a site, where does that link typically go? To your personal email. Use a strong, unique password (10+ characters) on your personal email associated with your child’s account to stay safe.

We recommend doing the same with your child’s online account for your phone provider (Verizon, T-Mobile, AT&T, and so on). This helps protect against SIM swapping, when a scammer bribes or convinces the phone carrier to switch the phone number associated with your device to theirs.

If you believe your child’s account has been compromised, contact our Support team immediately. If you don’t have access to your child’s account, email us at support@trumpaccount.com for help. Remember, we will never ask you for your login information or password.

Reporting suspected scams helps us identify and take down these sites and thwart attacks—your report can help protect your account and others too.

To report phishing scams that may be viewed as email, text messages, phone calls, websites, or social media, send an email to reportphishing@trumpaccount.com. Note that this email address will only receive your report, and you won't receive a response about it from our team.

Help us investigate by sharing the following information when you report:

• Email: Include full email headers. Check out How to Get Email Headers
• Text message: Screenshot the message and include the number that contacted you
• Phone call: Include the phone number from the call and share as much detail as possible
• Website or social media account: Send the full URL or handle and how you found it (such as through a search or a direct message)

Remember, our Support team will never ask you for your login info or your two-factor authentication (2FA) code.

If you shared your child’s account credentials with anyone else, used the same password for a different online account, or are concerned about your child’s account’s security, do the following as soon as possible.

• Remove unknown devices: Review and remove any devices you don’t recognize or no longer use.
• Change your password immediately: A strong password contains at least 10 characters, includes uppercase and lowercase letters, numbers, and symbols—and is one you don’t use for any other app or service or share with anyone.

Verify your identity

Device approval notifications only go to a trusted account device. If you changed or lost that device, you can still verify your identity in other ways such as:

• SMS one-time-code
• Bank verification
• A three-point selfie
• A photo of the front and back of a valid government ID

Contact Support immediately if you notice any unusual logins or activity you don’t recognize. For more tips on how to help keep your child’s account secure, review Security best practices.

By opening a third-party URL or hyperlink, you’ll be accessing a third-party website. No monitoring is being performed on the information contained on the third-party website. The Trump Account and its affiliates are not responsible for the information contained on the third-party website or your use of or inability to use such site and do not guarantee its accuracy or completeness.